Workstation ID is displayed at the bottom on the EFDE pre-boot login screen.įrom this point, the recovery process is the same for both options. If the administrator can not identify the affected workstation in the management console:ġ.In the top bar of the management console, click -> Help -> Encryption recovery.ģ.The user must provide the Workstation ID to the administrator. The administrator can perform this task in two ways: If the administrator can identify the affected workstation in the management console:ġ.Click Computer Details of the workstation in the management console.Ģ.In the Overview -> Encryption tile select Manage -> Restore Access -> Recovery data.

Due to security reasons, recovery data is available only to users with access to the All static group (access to all devices), for example, only to global administrators.

All users with Read access to the All static group (access to all devices) also have access to recovery data of removed devices.

Do not do this if the Workstation is still encrypted. Selecting No will ERASE the EEE Server's record of all encryption data for this Workstation.

After re-synchronizing the EEE Server, you will see a Resolve Encryption Discrepancy button on the top panel.

After you have resolved the issue with the Windows installation, update the server status of the machine so that a new encryption command can be sent.To resolve this discrepancy, follow these instructions.

This is because the EEE Server thinks the Workstation is encrypted, however the Workstation has been decrypted using the ESET Encryption Recovery utility. Updating the ESET Endpoint Encryption Serverĭecrypting a Managed Workstation outside of Windows will result in an Encryption Discrepancy. After the computer has been successfully decrypted, press Ok and then Shutdown.Make sure that you let the process complete and DO NOT shut down or power the machine off.

Eset encryption